April 30: The missing verification step

A nod doesn't equal understanding.

The most common communication failure happens after instructions are delivered: assuming understanding without verification. When someone nods or says "got it," they often haven't—they're just uncomfortable admitting confusion.

Take Action: After explaining something important today, don't ask "Do you understand?" Instead, try: "What are the key steps you'll take based on what we just discussed?" This forces articulation of understanding and reveals any gaps immediately.