January 2: Shift to Solution-Focused Questions
A question shows respect and curiosity, while assumptions often fuel defensiveness. Clarity starts with listening.
Questions guide the conversation back.
Clarifying questions—like “What’s the biggest challenge here?”—steer discussions away from blame and toward solutions. They also show respect and build trust.
Take Action: Add a solution-focused question to your feedback toolkit. Use it to pivot tough conversations toward actionable outcomes.