May 14: Develop Problem-Solving Transition Questions

Moving from problem to solution ensures the conversation produces results.

The most crucial moment in difficult conversations is transitioning from discussing the problem to developing solutions. This pivot transforms potential confrontations into collaborative problem-solving.

Take Action: Create three transition questions that move your difficult conversation toward solutions. Effective questions start with "How might we..." or "What ideas do you have for..." Frame each question to invite joint problem-solving rather than placing the entire burden on the employee. Test your questions for blame-free language.