May 5: The 15 minutes that make or break your day
The most expensive mistakes happen not because of what people did wrong, but what they never knew.
Shift handovers are critical communication points that often determine operational success or failure. When information falls through the cracks between shifts, quality suffers, safety risks increase, and efficiency plummets.
Today's Action: Observe your next shift transition with fresh eyes. Note what information transfers successfully and what gets lost in the handoff. This awareness is your first step toward improvement.