September 26: Flexibility is Key
The best leaders know how to flex their communication style to fit the situation
Finding the right balance between being assertive and empathetic can be challenging. Practice assertive communication by being clear and direct while acknowledging the emotions of others.
Balancing assertiveness and empathy is key to effective conflict resolution. Being clear and direct about issues while also validating others’ emotions helps maintain respect and clarity.
Take Action: In your next conflict situation, practice balancing assertiveness with empathy. Be direct about the issue while acknowledging and addressing the other person’s feelings.